Terms of Service & Privacy Policy

Last updated: August 2026

This page is provided as a general starting reference and does not constitute legal advice. It should be reviewed by a qualified lawyer before or shortly after launch.

Terms of Service

1. About BilletsMontreal

BilletsMontreal (billetsmontreal.com) is a Montreal-based marketplace for buying and selling event tickets, operated by an individual based in Quebec, Canada. By using this site, you agree to these Terms of Service.

2. Buying Tickets

Listings display the full, all-in price. What you see at checkout is the price you pay, with no hidden fees added afterward. All sales are final once a purchase is confirmed, except where a listed ticket cannot be delivered as described, in which case a refund will be issued.

3. Selling Tickets

Sellers are responsible for ensuring listed tickets are genuine, valid for entry, and accurately described (event, date, section, row, and seat numbers). Listing a ticket that has already been sold, transferred, or invalidated elsewhere is strictly prohibited and may result in removal from the platform.

4. Payments

Payment methods currently supported are outlined at checkout. BilletsMontreal is not a bank or payment processor; funds are handled through the methods explicitly offered at the time of your transaction.

5. Prohibited Conduct

Users may not: list fraudulent or counterfeit tickets, misrepresent seat location or event details, attempt to circumvent the platform to avoid fees, or use the site for any unlawful purpose.

6. Limitation of Liability

BilletsMontreal facilitates transactions between buyers and sellers but is not the organizer of any listed event. We are not responsible for event cancellations, postponements, or changes made by the venue, team, or promoter.

7. Changes to These Terms

These Terms may be updated from time to time. Continued use of the site after changes are posted constitutes acceptance of the updated Terms.

Privacy Policy

This Privacy Policy explains how BilletsMontreal collects, uses, and protects your personal information, in accordance with Quebec's Law 25 (An Act to modernize legislative provisions as regards the protection of personal information) and applicable Canadian privacy law.

1. Information We Collect

We may collect your name, email address, and information related to your purchases or listings (such as event, section, and payment confirmation details) when you use the site.

2. How We Use Your Information

Your information is used to process transactions, communicate with you about your orders or listings, and improve the site. We do not sell your personal information to third parties.

3. Data Storage and Security

We take reasonable measures to protect your information. Ticket cost information (what a seller paid for a ticket) is kept strictly private and is never displayed publicly or shared with buyers.

4. Your Rights

Under Quebec's Law 25, you have the right to access, correct, or request deletion of your personal information. To make a request, contact us using the information on our Contact page.

5. Cookies

The site may use basic cookies to remember your language preference and improve your browsing experience.

6. Contact

Questions about these Terms or this Privacy Policy can be directed to us through the Contact page.

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